SBP Directs Banks to Deploy 25% Cash Deposit Machines by 2028
Karachi – September 5, 2025 – The State Bank of Pakistan (SBP) has instructed commercial banks to install Cash Deposit Machines (CDMs) in up to 25% of their branch network by the end of 2028. The move is aimed at boosting self-banking services and improving customer convenience nationwide.
According to the SBP, all banks must submit their CDM expansion plans to the regulator by November 30, 2025.
Current Status of CDMs in Pakistan
At present, only 863 CDMs are operational across selected bank branches in the country. Some banks have yet to deploy a single machine. With more than 19,000 bank branches operating nationwide, the number of CDMs is expected to rise to nearly 5,000 within the next three years, as per estimates.
Key Features and Requirements for CDMs
To ensure smooth operations and customer safety, the SBP has directed banks to equip CDMs with the following features:
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Instant credit of funds into the beneficiary’s account after deposit.
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Biometric verification for third-party deposits, with proper record retention. For self-deposits, either biometrics or debit/credit cards may be used.
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Dispute resolution within 3 working days for any CDM-related issues.
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CCTV monitoring with footage retained for at least 60 days (or until disputes are resolved).
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Customer safety measures, including proper lighting, privacy, and security in CDM areas.
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Clear display of fees (if applicable) before transactions are performed.
Approval of New Machines
Banks may use SBP-approved Cash Deposit/Recycling Machines listed on the regulator’s website. If new models are introduced, they must be tested and cleared by the SBP Banking Services Corporation (BSC) Karachi Office before deployment.
This initiative is expected to modernize Pakistan’s banking sector, offering greater convenience to millions of account holders and reducing reliance on over-the-counter transactions.
