Pakistan to Launch National Super App and Web Portal for Digital Government Services
Islamabad | September 5, 2025
The Ministry of Information Technology and Telecommunication (MoITT) has officially started work on a National Super App and Web Portal, designed to serve as a one-stop gateway for citizens and businesses to access a wide range of government services across federal and provincial levels.
The initiative is part of the Digital Economy Enhancement Project (DEEP), supported by the World Bank, and aims to simplify service delivery, improve transparency, and boost digital adoption across Pakistan.
One Platform for All Public Services
The upcoming National Digital Portal will integrate essential services such as:
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License renewals
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Tax filing
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Permits and registrations
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Healthcare and education access
The system will offer 24/7 availability through both mobile and web, supporting multiple languages for inclusivity. Features like single sign-on via NADRA’s digital ID and personalized dashboards will enhance convenience for users nationwide.
Key Features of the Super App
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Citizen-Centric Design – Simple, user-friendly interface
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Seamless Integration – Breaking down silos between departments
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Digital Workflows – Automated notifications, status tracking, and communication
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Revenue Support – Future-ready for ads, subscriptions, and partner services
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Strong Security – End-to-end encryption, biometric verification, and compliance with Pakistan’s Personal Data Protection Bill and GDPR standards
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Efficiency and Transparency in Governance
The platform is expected to:
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Reduce office visits and manual paperwork
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Cut administrative costs
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Speed up processing times
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Improve compliance and boost revenue collection
By digitizing government workflows, the project aims to make governance more transparent, efficient, and citizen-friendly.
Technology Backbone
The super app will be built on a Pakistan Digital Government Enterprise Architecture, ensuring unified standards in technology, data, and service design. A microservices-based framework will provide scalability and allow rapid onboarding of new services.
The MoITT has already begun the process of hiring a consultancy firm to design and develop the system, focusing on global best practices for super apps.
Once launched, the National Super App and Web Portal is expected to transform government-to-citizen (G2C) and government-to-business (G2B) interactions, setting the foundation for a modern digital economy in Pakistan.
