Karachi Consumer Court Fines Flight Booking App Over Service Issues

A Consumer Protection Court in Karachi’s South district has imposed a fine of more than Rs. 130,000 on an online flight booking app and directed the platform to improve its services within 30 days.

The ruling followed proceedings involving a private airline and a digital platform that enables customers to book airline tickets online.

The court ordered the flight booking service to deposit the penalty within the specified 30-day period. It also instructed the platform to make improvements to address concerns regarding its services and operations.

Court Sets 30-Day Compliance Deadline

Under the court’s decision, the app must fulfil both requirements within the stipulated timeframe. These include paying the imposed fine and taking steps to improve its service standards.

The order highlights the role of consumer protection courts in addressing complaints involving businesses and services used by the public.

However, the available details do not identify the booking app or provide specific information about the complaint that led to the penalty.

The platform is required to comply with the court’s directions within 30 days of the order.